1. Agreement to terms
These Terms of Service ("Terms") are a binding agreement between you and ClearLine365 ("ClearLine365", "we", "us") and govern your access to and use of the ClearLine365 service, including our website, web portal, mobile apps, and the AI receptionist that answers calls on your behalf (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" means that business.
2. The Service
ClearLine365 provides a 24/7 AI receptionist for home-services businesses. The Service answers phone calls made to a phone number connected to your account, flags urgent calls for your review, captures structured lead details, can book appointments (including into a connected calendar), and notifies you by app, email, or text message. Calls handled by the Service are answered by an automated AI assistant, and may be recorded and transcribed as described in our Privacy Policy. Features vary by plan and may change over time.
The Service is currently offered as an early-access product; we may limit new accounts to invited customers and may onboard accounts with hands-on assistance.
Text messaging. The Service sends text messages only to subscribing business owners who have opted in through the SMS-consent setting in their account; it does not text your customers or callers under this program. Message frequency varies; message and data rates may apply. Reply STOP to any message to stop receiving messages and HELP for help. Consent is not a condition of purchase, and no mobile information is sold or shared with third parties or affiliates for marketing or promotional purposes. The exact opt-in form is shown at clearline365.com/sms-opt-in, and how mobile information is handled is described in our Privacy Policy. Wireless carriers are not liable for delayed or undelivered messages.
3. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use, not personal, family, or household use.
4. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, including activity by team members you invite. Notify us promptly at hello@clearline365.com of any unauthorized use.
5. Acceptable use
You agree not to:
- Use the Service for any unlawful, fraudulent, or harassing purpose.
- Send unlawful, deceptive, or unconsented communications through the Service, including text messages that violate the Telephone Consumer Protection Act (TCPA), carrier messaging policies, or other applicable communications laws.
- Interfere with, disrupt, or attempt to gain unauthorized access to the Service.
- Reverse engineer or resell the Service except as expressly permitted.
6. Customer responsibility for call-recording consent
The Service records and transcribes calls. You are solely responsible for understanding and complying with all applicable call-recording, wiretapping, and consent laws in every jurisdiction where you and your callers are located, including notifying callers and obtaining any required one-party or all-party consent. The Service can play a recording disclosure at the start of each call; you are responsible for keeping it enabled where the law requires it. You will not hold ClearLine365 liable for your failure to obtain required consent.
7. Fees, trial & billing
Current plans, prices, and included usage are listed on our pricing page. Unless otherwise agreed in writing:
- Free trial. Every plan starts with a free trial; the trial length, and whether a payment card is required to start it, are shown when you sign up. If your trial ends without an active paid subscription, the Service pauses (and trial phone numbers may be released) — you are never charged for a trial. If you subscribe, any disclosure shown at checkout controls the exact billing date and amount.
- Subscriptions. Plans bill monthly in advance through our payment processor.
- Usage. Each plan includes a monthly allotment of call minutes. Minutes used beyond your plan's allotment are billed as overage at that plan's own per-minute rate, published on the pricing page (rates are lower on higher plans).
- Phone numbers. Phone numbers we provision for your account are provided as part of the Service. Numbers assigned during a trial may be released if the trial expires without an active subscription.
- Cancellation. There is no long-term contract. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period.
- Refunds & changes. If the service isn't working out, you may request a refund of a charge within 30 days of that charge; approved refunds are issued to your original payment method. Beyond that window, fees are non-refundable except as required by law. We may change prices with at least 30 days' notice, effective at your next billing period.
8. Intellectual property
The Service, including its software, content, and trademarks, is owned by ClearLine365 and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. You retain all rights to your own data, including your call recordings, transcripts, and leads; you grant us the license needed to process that data to provide the Service as described in our Privacy Policy.
9. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that it will answer or capture every call or lead, or that AI-generated transcripts, summaries, or triage classifications will be accurate or complete. The Service is not an emergency service and is not a substitute for dialing 911.
10. Limitation of liability
To the maximum extent permitted by law, ClearLine365 will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or business opportunities (including the value of any missed call or lost lead), even if advised of the possibility. To the maximum extent permitted by law, ClearLine365's aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees you paid to ClearLine365 in the twelve (12) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold ClearLine365 harmless from claims arising out of your use of the Service, your content, or your violation of these Terms or applicable law, including call-recording consent laws and telemarketing or text-messaging laws.
12. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access for violation of these Terms, non-payment, or where required by law or by our telephony carriers. Upon account deletion we handle your data as described in the Privacy Policy. Sections 6 and 8–13 survive termination.
13. Governing law & venue
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in New York, and each party consents to their jurisdiction.
14. Changes to these terms
We may update these Terms from time to time. We will post the updated version with a revised "Last updated" date, and continued use constitutes acceptance. For material changes we will make reasonable efforts to notify you (for example, by email or an in-app notice).
15. Contact us
Questions about these Terms can be sent to hello@clearline365.com.