When someone’s basement is flooding, they don’t leave a voicemail — they call until a person answers. Cara answers, recognizes a truly urgent call from the way the caller describes it, flags it as urgent, and books the routine calls for later.
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Plenty of services claim to spot urgent calls. Here’s what actually happens when the after-hours call comes in.
A caller with water rising who hits a recording hangs up and goes straight to whoever picks up. The most valuable call of the week is the easiest one to lose.
A generic operator logs a burst pipe and a routine quote the same way. The urgent call sits in a callback pile while the water rises.
A line that pings you the same way for every call trains you to ignore it — and the one that mattered gets missed with the rest.
Not a message service — Cara does the whole job, the same way on every plan.
Cara asks the questions you would ask, flags the burst pipe or the dead furnace as urgent, and texts you a minute or two after the call — while the quote requests get booked for later.
Nights, weekends, and while you’re on a job — Cara picks up in your company’s name and a voice you pick from 23. The call you’d have missed becomes a captured lead instead of a voicemail nobody leaves.
Cara books on every plan, not just the expensive one: onto the ClearLine365 calendar — and, from Starter, onto the Google, Microsoft 365 or Apple calendar you already use. Name, number, and what they need land on the website and in your inbox a minute or two after the call ends.
Go over your plan’s included minutes and you pay your plan’s published per-minute rate — printed right on the pricing page, from $0.35/min on Basic down to $0.22/min on Pro, so your rate gets cheaper as you grow. No surprise bills, no forced upgrade, no automatic tier bump. Your meter warns you at 80%. Your plan changes only when you change it.
Alerts in the app and by email a minute or two after the call ends, with the summary — the full transcript fills in shortly after. The ClearLine365 app keeps every caller, lead, and booking in your hand between jobs. The iPhone and Android apps are in early access. Setup ends with the iPhone install link. For Android, email support@clearline365.com and we’ll add you to the test. Public app-store listings are coming.
Cara understands a Spanish-speaking caller and hands you the lead in English — name, number, and what they need, ready to act on. You choose how she opens: English, Spanish, or a bilingual greeting that invites the caller to continue in Spanish.
Keep your number and route calls to Cara. She uses an urgent-call triage list tuned to your trade, and you edit the keywords in settings.
Cara asks the questions you’d ask and recognizes urgency from how the caller describes the problem — not a generic script.
A truly urgent call is flagged as urgent, with the details, a minute or two after it ends, so you can decide the response — call back, roll a truck, or book it — while routine estimates get booked for later.
The alert carries the caller’s name, number, what’s happening, and the transcript — so you’re never guessing when it’s urgent.
Every plan answers 24/7, flags urgent calls, and books jobs. Go over your minutes and you pay your plan’s published rate — from $0.35/min on Basic down to $0.22/min on Pro, cheaper as you grow — no surprise bills, no forced upgrades. Compare plans →
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