Overflow answering service

The overflow line that catches the calls your team can’t get to

Your busiest days are when you drop the most calls — the phone rings while every line is tied up, and that ring is a job. Cara catches the calls that spill over, answers in your company’s name, sorts urgent calls from estimates, and books the work, so a rush never becomes a leak.

  • Catches overflow
  • Answers in your name
  • Urgent-call triage
  • Books the job
  • Keep your number

No new hardware · keep your number · cancel anytime.

Cara sorts every call as it comes in

She knows an urgent call when she hears one

Urgent — “The basement is flooding”, 7:20 p.m. → flagged urgent and in your hands minutes later
Estimate — “I’d like a quote for a new install” → booked on the ClearLine365 calendar

24/7 call coverage. Every lead captured. Every caller heard.

A missed call is a missed job

Why your busiest hour is your leakiest hour

When the calls come in faster than your team can pick up, the extras have to go somewhere. Usually it’s one of these.

A busy signal or endless ringing

A caller who can’t get through doesn’t wait — they dial the next company. The overflow you can’t answer is revenue you never see.

Everyone dumped to voicemail at once

Routing the overflow to voicemail during a rush just moves the miss — most callers still hang up without leaving a word.

Hiring for a peak you can’t predict

Staffing the front desk for your worst day means paying for idle hands on every other day — and you still get caught out by the storm rush.

What Cara does on every call

A receptionist who answers, triages, and books.

Not a message service — Cara does the whole job, the same way on every plan.

Knows an urgent call from an estimate

Cara asks the questions you would ask, flags the burst pipe or the dead furnace as urgent, and texts you a minute or two after the call — while the quote requests get booked for later.

24/7 call coverage, around the clock

Nights, weekends, and while you’re on a job — Cara picks up in your company’s name and a voice you pick from 23. The call you’d have missed becomes a captured lead instead of a voicemail nobody leaves.

Books the job — on every plan

Cara books on every plan, not just the expensive one: onto the ClearLine365 calendar — and, from Starter, onto the Google, Microsoft 365 or Apple calendar you already use. Name, number, and what they need land on the website and in your inbox a minute or two after the call ends.

A published overage rate on every plan

Go over your plan’s included minutes and you pay your plan’s published per-minute rate — printed right on the pricing page, from $0.35/min on Basic down to $0.22/min on Pro, so your rate gets cheaper as you grow. No surprise bills, no forced upgrade, no automatic tier bump. Your meter warns you at 80%. Your plan changes only when you change it.

The lead in your pocket

Alerts in the app and by email a minute or two after the call ends, with the summary — the full transcript fills in shortly after. The ClearLine365 app keeps every caller, lead, and booking in your hand between jobs. The iPhone and Android apps are in early access. Setup ends with the iPhone install link. For Android, email support@clearline365.com and we’ll add you to the test. Public app-store listings are coming.

Spanish calls captured, delivered in English

Cara understands a Spanish-speaking caller and hands you the lead in English — name, number, and what they need, ready to act on. You choose how she opens: English, Spanish, or a bilingual greeting that invites the caller to continue in Spanish.

How it works, in four steps

1

Route overflow to Cara

Keep your number and send the calls your team can’t reach to Cara — after a few rings, when lines are busy, or whenever you choose.

2

She picks up the spillover

Overflow calls get a live answer in your company’s name, instead of hitting a busy signal or voicemail.

3

Urgent gets flagged, the rest gets booked

Cara triages the overflow just like your main line — urgent calls alert you now, estimates go on the calendar.

4

Nothing falls through the cracks

Every caught call is a lead with a transcript on the website — so a busy afternoon doesn’t cost you a single job.

Every plan includes booking and 24/7 answering

Every plan answers 24/7, flags urgent calls, and books jobs. Go over your minutes and you pay your plan’s published rate — from $0.35/min on Basic down to $0.22/min on Pro, cheaper as you grow — no surprise bills, no forced upgrades. Compare plans →

Questions, answered

How does overflow routing work?
You forward calls to Cara only when your team can’t pick up — after a set number of rings, or when your lines are busy. Your main line stays exactly as it is.
Does Cara handle overflow calls any differently?
No — she answers, flags urgent calls, and books jobs on overflow calls the same as she would on a call to your main line.
Is overflow a separate add-on?
No. Answering, triage, and booking are included on every plan — overflow is just choosing when calls route to Cara.
What if we get a huge storm rush?
Cara answers calls in parallel — designed so a spike doesn’t turn into a busy signal. You only pay your plan’s published per-minute rate past your plan’s included minutes ($0.35/min on Basic down to $0.22/min on Pro) — no forced upgrade.

Stop losing your busiest day’s calls.

Free for 7 days on your real calls. No card needed.